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Service von A-Z
Your wish is our command. We want your stay at the Kempinski to be ideal, and with that in mind, we have listed our services and information here for your convenience. Can't find what you're looking for? Need more information? Please speak with the Porter.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
< A >
Adapter (Power)
The local electricity supply is 220/240 Volts at 50 Hertz. Plug adapters and transformers can be obtained from the Concierge or from House Matron.
Address
The Hotel´s full address is:
Kempinski Hotel Bristol Berlin
Kurfürstendamm 27
D - 10719 Berlin
Telephone: +49 (0) 30 8843 40
Fax: +49 (0) 30 883 60 75
Email: reservations.bristol@kempinski.com
Internet: www.kempinski-berlin.de
Air Conditioning
Information for the air conditioner can be found in the chapter entitled Climate Control.
Airports
Berlin has 3 international airports. Please check your ticket for details.
TXL Berlin - Tegel is approx. 20 minutes drive from the hotel.
SXF Berlin - Schönefeld is approx. 45 minutes drive from the hotel.
The Concierge is at your disposal should you require further information.
Anti-Allergy Bed Linen
Anti-allergy bed linen can be obtained by contacting Housekeeping.
Arrival
Your room will be available to you from 3 pm.
< B >
Baby Monitor
If you should require a baby monitor, please contact the Concierge.
Babysitter
If you should require baby sitting services, please contact the Concierge. Please inform us as early as possible, so that we can make the appropriate arrangements.
Bank
The nearest bank is located in close to the hotel, on Kurfürstendamm. Should you wish to exchange foreign currency, you can do this at any time at Reception, where the current exchange rates are also on display.
Banquets, Conferences and Meetings
The hotel has a number of elegant rooms of varying size, including a traditional Ballroom. The rooms lend themselves to banquets, receptions, meetings or private events. Our Banqueting department will be pleased to discuss your requirements. Please call the Operator and ask for the Banqueting department.
Bathing Trunks, Bathing Costumes & Bikinis
Should you require bathing clothes, please contact the pool department.
Bathrobes and Slippers
You will find bathrobes and slippers in your bathroom. If you require additional/replacement items, pleas contact Housekeeping.
Bed Linen
Extra eiderdowns, wool blankets or anti-allergy covers can be obtained by calling Housekeeping.
Beauty Treatment for Women and Men
The Hairdresser´s offers a range of beauty treatments and pampering for both women and men. For more information, please contact t´he Hairdressing Salon or Reception.
Bicycles
The Concierge can organize men´s, women´s and children´s bicycles for you, and can also recommend suitable excursions.
Bottle Opener
The bottle opener is located in the basket by the mini bar.
Boutiques
The „Kempinski Boulevard“ is located on the ground floor of the hotel. Here you will find a selection of exclusive international clothing, shoes and jewellery, as well as a hairdresser´s.
Breakfast
We serve breakfast in „Reinhard´s im Kempinski“ between 6:30 to 11 am. You can choose from the extensive Breakfast Buffet or, if you wish á la carte.
Another option, from 8 am to midday, is the Croissant Breakfast in the Gobelinhalle.
You may also order Breakfast from Room Service. To order via telephone, please dial 5, to place an order the evening before, please fill out the order form and hang it on the outside of your door before 3 am. If the card is placed outside after 3 am, please inform reception to arrange collection. Please ensure, when filling out the form, that you include your name and room number, as well as signing it.
Please note that breakfast in your room is not included in the room rate, including room rates with breakfast, and the price will be calculated separately.
Bristol Bar
In the Bristol Bar, located on the ground floor behind the tapestry, you will find a wide range of international cocktails, and on certain days, live entertainment. You will find full details on the opening times under the Gastronomy section of the Hotel Guide.
Broadband Internet
There is a WLAN wireless network available throughout the whole hotel. There is also an analogue or ISDN telephone connection available for secure connections.
For more information, please read the section in the Hotel Guide titled “Telephone Instructions and Internet Connectivity.” Should you require information from the Internet, please contact the Operator or Reception.
Business Center
Our Business Center is located on the ground floor next to the Reception. It is ideal for small meetings for up to 7 people. Each room has a computer with internet access and a printer, along with a television, video recorder and a mini-bar.
Business Services
Our Telephone Centre is also happy to help you out with secretarial services you may require: Email, fax, word processing, courier services, Internet connection , a workstation, photocopying, notebook computers, mobile telephones, dictation devices and translation services.
Butler Service
Should you require a personal manservant, the Concierge will be happy to arrange for a private Butler to cater for your needs.
< C >
Car Rental
The Concierge will happily arrange a rental car for you from our partner SIXT.
Car Repairs and Valeting
The Concierge will be pleased to help book an appointment, as well as the collection and delivery of your vehicle.
Cash
Please contact Reception should you have queries regarding your bill, currency exchange or deposits. Please be aware that German law governs our responsibilty for deposited items and valuables.
CDs/DVDs
Some suites have a DVD Player that can also play audio CDs. It is also possible to rent a DVD player. Please contact Reception to arrange this.
Chemists/Drug Store
Please contact the Concierge, who will be happy to give you directions.
Churches, Temples & Other Religious Institutions
Religious services for many faiths are offered in Berlin. Please contact the Concierge for more information.
City Tours and Sightseeing
The Concierge will be happy to inform you about the various tours and prices. You can also order the tickets direct from the Concierge.
Climate Control
All rooms and suites have an air conditioning unit installed. It is controlled by the switch on the wall. Should you require further information or instructions, please contact Reception.
Concerts, Opera and Theatre and Cultural Information
Please contact the Concierge for advice, recommendations and the reservation of tickets.
Conferences, Banquets and Meetings
The hotel has a number of elegant rooms of varying size, including a traditional Ballroom. The rooms lend themselves to banquets, receptions, meetings or private events. Our banqueting department will be pleased to discuss your requirements. Please call the Operator and ask for the banqueting department.
Cosmetic Articles
Cosmetic articles may be obtained from the Hairdressing Salon on the ground floor.
Courier Service
The Concierge can arrange for the worldwide courier or express delivery of your documents and packages.
Covers
Extra eiderdowns, woll blankets or anti-allergy covers can be obtained by calling Housekeeping.
Credit Cards
The Hotel accepts the following credit cards: American Express, Diners Club, JCB, MasterCard and Visa. Personal cheques will not be accepted. Traveller Cheques are accepted, and Reception will accept foreign currency at the current exchange rates.
Currency Exchange
Please contact Reception when you wish to exchange foreign currency. The current exchange rates are on display in Reception.
Departure
Your room will remain available until midday on the day of your departure. Please contact Reception, should you need to stay longer.
Dispatch
The Concierge will be happy to help you with dispatching parcels and sending post cards, letters.
„Do not disturb“ (»Bitte nicht stören«)
If you do not want to be disturbed by housekeeping etc., please hang the red “Do not disturb” sign on the outside of your room´s door. If you also do not want to receive telephone calls, please contact the Operator or Reception.
Drug Store/Chemists
Please contact the Concierge, who will be happy to give you directions.
Electricity
The local electricity supply is 220/240 Volts at 50 Hertz. Plug adapters and transformers can be obtained from the Concierge or from Housekeeping.
Email
The general address for the Hotel is: reservations.bristol@kempinski.com
You can also arrange to have email delivered to you while you are staying at the hotel by having the addressed to guest.bristol@kempinski.com. To collect you personal emails and/or to send emails, please contact the Concierge or Reception.
Emergency
In case of emergency, please contact the Operator immediately.
Emergency Exits
To locate the nearest Emergency Exit (Notausgang), please consult the plan on the back of your room´s door. Please also aquaint yourself with the detailed information about the Emergency Procedure, please read the section entitled “Safety Information” in the Hotel Guide.
Emergency Medical and Dental Service
If you should require a Doctor or Dentist, please contact the Concierge who will be pleased to help you.
Entertainment
Within the Hotel, we offer live entertainment in the Bristol Bar. For recommendations for attractions in the local area, please contact the Concierge.
Events
The hotel has a number of elegant rooms of varying size, including a traditional Ballroom. The rooms lend themselves to banquets, receptions, meetings or private events. Our banqueting department will be pleased to discuss your requirements. Please call the Operator and ask for the banqueting department.
Fax
Should you need to send or receive a Fax, please contact the Operator or Reception. Our Fax number is: +49 30 883 60 75.
As well as the central Fax service, it is also possible to rent a Fax machine for your private use. Please contact Reception for more information on this service.
Film/Photograph Development and Professional Photography
The Concierge will be glad to have your films developed for you. He can also arrange for a professional photographer should you require one.
Fire Extinguisher
There are fire extinguishers on all floors and in all open areas. In case of fire, you should contact the Operator immediately.
You can find detailed information on what to do in the case of a fire in the Hotel Guide under “Safety Information” and there is an evacuation plan on the inside of your door.
First Aid
We have trained First Aiders among our employees; please contact the Operator should you require their services.
Fitness
Our Fitness room is located in the basement next to the pool and the Wellness area.
Flight Information, Reservations and Confirmations
The Concierge can make flight reservations, alterations to itinerary and confirmations for you. The Concierge will also gladly arrange a limousine service, taxi or other shuttle service for you.
Flowers
You can order flowers from the Concierge.
Flower Vases
You can obtain vases of various sizes from Housekeeping.
Foreign Currency
Should you require foreign currency, or to change foreign currency into Euros, please contact Reception. The actual Exchange Rates are displayed in Reception.
< G >
Garage
The hotel does not posses its own parking garage. We will be happy to park your vehicle in the public parking structure on the Kempinski Plaza, which is under 24 hours surveillance. For details of the rates, please ask the Concierge.
Please inform the Concierge when you require your vehicle to be delivered to the main entrance. Please allow for up to 15 minutes for the delivery of your vehicle.
Gobelin Halle/Lobby Lounge
Our Lobby Lounge, the Gobelin Halle (Tapestry Hall) is located on the ground floor in the immediately next to the Reception. We offer you here a wide selection of torts and cakes, as well as snacks and drinks. The Gobelin Halle is renowned for its High Tea. The opening times can be found in the Hotel Guide under “Gastronomy“.
Grill/Kempinski Grill
The renowned Kempinski Grill has been a highlight of the Berlin gastronomy scene since its opening in 1952. This gourmet restaurant offers a rich range of international dishes, excellent wine in fine surroundings, with the unique open kitchen with a lava stone grill. The opening times can be found in the Hotel Guide under “Gastronomy“.
Hair Dryer
There is a hair dryer located in your bathroom.
Hairdresser
The Salon serves women, men and children. It is located in the “Kempinski Boulevard” on the ground floor. For more information, please see “Other Services” in the Hotel Guide.
Heating
You can regulate the temperature in all rooms and suites using the thermostat. Please contact Reception if you require further instructions or help.
History of the Kempinski Hotel Bristol Berlin
Detailed information over the hotel and its history can be found in the Hotel Guide under “History”.
Hotel Reservations
We are happy to take your future reservations for the Kempinski Hotel Bristol Berlin, as well as all other Kempinski Hotels and resorts worldwide without charge. A list of Kempinski Hotels can be found on the desk in your room.
Housekeeping Office
You can obtain a range of items from Housekeeping when desired, including shampoo, lotion, hygiene articles, razors, power adapters, various pillows, bed linen (incl. anti-allergy), bed boards, heated cushions, bath robes, an iron and ironing board, vases etc. Lost property may also be reclaimed here.
Housekeeping Services
Our House Keeper is happy to help by unpacking or packing of your luggage.
Hygiene Articles
A range of hygiene article can be found in your bathroom. Should you require additonal items or replacements our Housekeepers or Concierge will be glad to help you.
Ice Cubes
Please order Ice Cubes from the Room Service.
Information
For general information, please contact the Concierge.
Internet
There is a WLAN wireless network available throughout the whole hotel. There is also an analogue or ISDN telephone connection available for secure connections.
For more information, please read the section in the Hotel Guide titled “Telephone Instructions and Internet Connectivity.”
Should you require information from the Internet, please contact the Operator or Reception.
Interpreter
The Concierge will be glad to arrange translation services or an Interpreter for you.
Ironing
In the case that your clothes require ironing, please contact Housekeeping.
Ironing and Laundry Service
For detailed information and pricing, please consult the Laundry List in your room. Please contact Housekeeping if you have clothing that needs laundering or ironing.
ISDN
Each room and suite is equipped with an ISDN telephone line. For more information please refer to the section “Telephone Instructions and Internet Connectivity” in the Hotel Guide.
Kempinski Grill
The renowned Kempinski Grill has been a highlight of the Berlin gastronomy scene since its opening in 1952. This gourmet restaurant offers a rich range of international dishes, excellent wine in fine surroundings, with the unique open kitchen with a lava stone grill. The opening times can be found in the Hotel Guide under “Gastronomy”.
Kempinski Hotels & Resorts
We are happy to take your future reservations for the Kempinski Hotel Bristol Berlin, as well as all other Kempinski hotels and resorts worldwide without charge. A list of Kempinski Hotels can be found on the desk in your room.
Key Cards
The Hotel is fitted with key card locks for your security. To unlock the door, push the card into the lock, in the direction shown by the small arrows, and remove it again. When the green light illuminates, turn the handle to open the door.
For your security, the key card does not contain a room number, or name. Please keep the key card separate from your room details card.
Should you mislay or loose your card, please contact Reception immediately.
< L >
Laptops
Notebook computers and printers can be rented from the Concierge.
Laundry and Ironing Service
For detailed information and pricing, please consult the Laundry List in your room. Please contact Housekeeping if you have clothing that needs laundering or ironing.
Letters and Postage Stamps
The Concierge will be happy to post your letters for you or sell you postage stamps.
Limousine/Car Service
The Concierge will be happy to arrange for cars or limousines of all sizes through our rental partner SIXT, complete with a Chauffer if required.
Lobby Lounge/Gobelin Halle
Our Lobby Lounge, the Gobelin Halle (Tapestry Hall) is located on the ground floor in the immediately next to the Reception. We offer you here a wide selection of torts and cakes, as well as snacks and drinks. The Gobelin Halle is renowned for its High Tea. The opening times can be found in the Hotel Guide under “Gastronomy“.
Lost Property Office
Found items are given to Housekeeping for safekeeping.
Luggage Service and Storage
If you require help with your luggage, or you would us to temporarily look after your luggage, please contact the Concierge.
Luggage Trolley
Please contact the Concierge.
Manager
Should you require the services of the Duty Manager, please contact the Operator.
Massages and Wellbeing - relax, relax, relax.
„Relax your mind“ is the name of the Wellness spa in the Kempinski. Working in conjunction with the Hairdresser and the Beauty Salon, we offer a range of high quality products and massages of various kinds are available . You can of course expct personalised treatment from the masseuse. Just choose the type of massage you require.
For more information and to book an appointment with the masseuse, please contact the pool directly or ask at Reception.
Medicine - Storage and Collection
Due to the fluctuation of temperature in the mini-bar in the bedrooms, we do not recommend them for storing medicine, creams or lotions. The Concierge can however arrange for their storage in an appropriately cooled room. Please contact the Concierge directly should you require this service.
Messages/Notes
Written messages will be delivered directly to your room.
Should you receive a message via Voice-Mail, you can retrieve it using the cordless telephone in your room. To retrieve the message, take your cordless telephone and dial the number 4999 and press the green button. When the automated voice mail system answers, please follow the verbal menu using the telephone keypad.
In rooms that have a separate telephone line, there is a blinking red light to inform you that somebody tried to contact you in your absence. This does not automatically mean that a Voice-Mail message has been left. Depending on the sytem, you may also receive information about the call, even if the caller did not leave a message.
Should you require more information over this service, please contact the Operator.
Messenger Service
Please contact the Concierge.
Mini-Bar
Every room is equipped with a private mini-bar. Room Service will happily supply additional food and drinks, at your request.
Modem
There is a WLAN wireless network available throughout the whole hotel. There is also an analogue or ISDN telephone connection available for secure connections.
For more information, please read the section in the Hotel Guide titled “Telephone Instructions and Internet Connectivity.”
Should you require information from the Internet, please contact the Operator or Reception.
< N >
Newspapers and Magazines
Near the Reception in the entrance hall, there is a newsagent that is open in the mornings. Please contact the Concierge, should the newspaper of your choice not be available.
Non-Smoking Rooms
If you would prefer a no-smoking room, please contact Reception.
Opera, Concerts and Theatre Tickets and Cultural Information
Please contact the Concierge for advice, recommendations and the reservation of tickets.
Parking Service
The hotel does not posses its own parking garage. We will be happy to park your vehicle in the public parking structure on the Kempinski Plaza, which is under 24 hours surveillance. For details of the rates, please ask the Concierge.
Please inform the Concierge when you require your vehicle to be delivered to the main entrance. Please allow for up to 15 minutes for the delivery of your vehicle.
PC Connectivity
Detailed information on PC Connectivity can be found in the “Telephone Instructions and Internet Connectivity” section of the Hotel Guide.
Personal WLAN
There is a WLAN wireless network available throughout the whole hotel. There is also an analogue or ISDN telephone connection available for secure connections.
For more information, please read the section in the Hotel Guide titled “Telephone Instructions and Internet Connectivity.”
Should you require information from the Internet, please contact the Operator or Reception.
Pets
Small domestic pets (E.g. dogs on leads) are welcome in the hotel, with the exception of the Grill Restaurant and the pool area. Please register your pets at reception, a single charge will be calculated at time of departure. Dog baskets and feeding bowls of various sizes are available from Housekeeping.
Photocopying
Photocopying in black and white or colour, as well as in various sizes on different types of paper or transparencies is available from the Telephone Centre.
Pillows
Should you require additional pillows, please contact Housekeeping. They will give you a list of the available sizes and types of pillow that are available.
“Please Clean the Room” (»Bitte Zimmer reinigen«)
Please hang the green “Please Clean the Room” sign on the outside of your room´s door, when you wish to have the room cleaned. You may also contact Housekeeping directly.
Pool Area
The Bristol Spa, located in the basement, is built in a Greco-Roman style and spoils our guests with a comfortably temperate pool, a sauna area with a steam room and dry sauna and connecting cold room, with fresh air and cold water pool; there is also a wellness bar.
There is a small fitness room with exercise machines and also modern sun loungers to complete the offer.
Service is very important to us, and we don´t just mean friendly personnel, but also making hand- and sauna towels, bath robes and body care products are available free of charge.
Post, Parcel Service and Postage Stamps
Postage stamps can be bought from the Concierge. We will also be happy to post your letters, post cards and parcels. We can also help to wrap up parcels for you.
Power
The local electricity supply is 220/240 Volts at 50 Hertz. Plug adapters and transformers can be obtained from the Concierge or from Housekeeping.
Prescriptions (Medical)
Please contact the Concierge.
< R >
Radio
The radio stations are programmed into the television set. The list of current radio programmes is listed in the TV guide, which is in your room. The radio stations are programmed into channels 40 to 47. Pressing the Radio button on the television remote control accesses them.
Railway Station
In the immediate neighbourhood is the Zoologischer Garten station, which caters for regional trains as well as the citywide train network. There are fast connections from this station to Potsdam, the Schönefeld Airport and all other locations within the city of Berlin.
The Lehrter station is located in the Government district in the middle of the city and is about 20 minutes away by train. From here you can catch national connections for the Deutsche Bahn (German Rail).
The Berliner Ostbahnhof (East Station) is also located within the central district and is approximately 25 minutes away. Some regional trains and certain national and international connections for Deutsche Bahn leave from here.
Should you require additional information, please contact the Concierge.
Reinhard´s im Kempinski
„Reinhard´s im Kempinski“ offers a selection of regional specialities. It overlooks the popular Kurfürstendamm. The opening times can be found in the Hotel Guide in the section labelled “Gastronomy”.
Religious Service
Religious services for many faiths are offered in Berlin. Please contact the Concierge for more information.
Rental Vehicles
The Concierge will happily arrange a rental car for you from our partner SIXT.
Reservations
We are happy to take your future reservations for the Kempinski Hotel Bristol, as well as all other Kempinski hotels and resorts worldwide without charge. A list of Kempinski Hotels can be found on the desk in your room.
Restaurants
Detailed information can be found in the Hotel Guide in the section labelled “Gastronomy”.
Room Cleaning
The room cleaning takes place during the week between 8 am and 4 pm, at weekends and on bank holiday between 9 am and 5 pm.
Should you require the room to be cleaned at a certain time, please contact Housekeeping.
Room Key Card
Our Hotel is fitted with key card locks for your security. to unlock the door, push the card into the lock, in the direction shown by the small arrows, and remove it again. When the green light illuminates, turn the handle to open the door.
For your security, the key card does not contain a room number, or name. Please keep the key card separate from your room details card.
Should you mislay or lose your card, please contact Reception immediately.
Room Reservation
We are happy to take your future reservations for the Kempinski Hotel Bristol Berlin, as well as all other Kempinski hotels and resorts worldwide without charge. A list of Kempinski Hotels can be found on the desk in your room.
Room Service
We offer 24-hour room service for our guests. For a list of available dishes, please consult the Room Service Menu. Please also note that after 11 pm there is a “Night Menu” in effect.
< S >
Safe
Some rooms have an electronic safe built in. Should you require help using the safe, please contact the Concierge.
We recommend that our guests, whose rooms do not have a safe, use our free storage room in Reception. The Management are not responsible for the loss of personal property in the Hotel. Please also note that we conform to German law in regard to the receipt and storage of valuable items.
Sauna
There is a dry sauna and a steam room, as well as an attached cold room with fresh air and a cold bath located in the Pool are in the basement.
Secretarial Services
The Concierge can arrange for a personal secretary for you. Further, our Telephone Centre provides simpler secretarial services and the adjoining Business Centre is also available.
Sewing Kit
Housekeeping offers a sewing repair service. There is also a sewing kit located in your wardrobe.
Shaving Set
Please contact Housekeeping, if you require a shaving set which consists of a disposable razor and shaving foam.
Shoe Cleaning Service
Please place shoes outside your room door before 2 am. They will be returned the following morning. Should you require the shoes for a specific time, please let us know.
If you require this service during the day please contact the Concierge.
Shuttle Service
Detailed information can be found in the Hotel Guide in the section labelled “Limousine Service”. For personal advice, please contact the Concierge.
Sightseeing
There is a lot to see in Berlin within easy reach of the Hotel. Further information is available from the Concierge.
Smoke Detectors
All rooms and open areas are equipped with smoke detectors, which are connected to the central fire alarm panel in Reception. Additionally there is a sprinkler system on the ground floor. If you discover a fire, phone the Operator and notify them of the location and size of the fire.
The smoke detector in your room is located in the entryway. It will also be triggered by thick cigarette or cigar smoke or steam. Further information on the the fire prevention and detection measures in the Hotel are available from the Duty Manager.
Please read the instruction in your room and at the emergency exits. All emergency exits are signed posted with the international green sign. Please also read the detailed information in the “Security Information” section of the Hotel Guide.
Solarium
There are two solariums in the pool area in the basement.
Spa
The Bristol Spa, located in the basement, is built in a Greco-Roman style and spoils our guests with a comfortably temperate pool, a sauna area with a steam room and dry sauna and connecting cold room, with fresh air and cold water pool; there is also a wellness bar.
There is a small fitness room with exercise machines and also modern sun loungers to complete the offer.
Service is very important to us, and we don´t just mean friendly personnel, but also making hand- and sauna towels, bath robes and body care products are available free of charge.
Sport
There is a small fitness room equipped with exercise machines in the pool area in the basement.
The Concierge can advise you on, and organise access to, external gyms and fitness centres.
Swimming Pool
The Bristol Spa, located in the basement, is built in a Greco-Roman style and spoils our guests with a comfortably temperate pool, a sauna area with a steam room and dry sauna and connecting cold room, with fresh air and cold water pool; there is also a wellness bar.
There is a small fitness room with exercise machines and also modern sun loungers to complete the offer.
Service is very important to us, and we don´t just mean friendly personnel, but also making hand- and sauna towels, bath robes and body care products are available free of charge.
< T >
Table Reservations
Please contact the Concierge for table reservations. He will be happy to make a reservation in one of our Restaurants, as well as external establishments. You may also contact the Restaurant directly, for the numbers of the restaurants, please see the Hotel Guide in the section labelled “Gastronomy”.
Taxi
There is a Taxi rank directly by the main entrance to the Hotel. The Concierge can arrange special requests, and taxis for longer distances, for you.
Technical Problems
Should you experience technical problems in your room, please contact Housekeeping or Reception. We strive to fix all problems immediately.
Telephone
Every room is equipped with at least one telephone. Your room has a unique phone number, in the format: “+49 30 8843 4 + Room Number”. This allows external calls to be taken directly. Please inform the Operator or Reception if you would like to disable this service.
Telephone Numbers
The Telephone Centre (Operator) can supply you with national and international prefixs if required. There is also a selection of prefixes listed in the Hotel Guide in the section labelled “Telephone Instructions and Internet Connection”.
Television and Radio
The available television channels are programmed into the television set in your room. The Radio stations are programmed into channels 40 to 47.
Theatre, Concerts and Opera Tickets
Please contact the Concierge for advice, recommendations and the reservation of tickets.
Tobacconist and Cigarettes
A selection of cigars are available in the Gobelinhalle, the Bristol Bar and in the Restaurant “Kempinski Grill”. Cigarettes are available from our Service Staff or from the Concierge.
Translation Services
The Concierge will be happy to arrange for translation services or a translater for you.
Travel Arrangements
The Concierge can advise you and book tickets for your further travels.
< V >
Valet Parking
The hotel does not posses its own parking garage. We will be happy to park your vehicle in the public parking structure on the Kempinski Plaza, which is under 24 hours surveillance. For details of the rates, please ask the Concierge.
Please inform the Concierge when you require your vehicle to be delivered to the main entrance. Please allow for up to 15 minutes for the delivery of your vehicle.
Valuables
Some rooms have an electronic safe built in. Should you require help using the safe, please contact the Concierge.
We recommend that our guests, whose rooms do not have a safe, use our free storage room in Reception. The Management are not responsibel for the loss of personal property in the Hotel. Please also note that we conform to German law in regard to the receipt and storage of valuable items.
Video Recorder
Video records are available for rent by our guests. Detailed information is available in the Hotel Guide in the section labelled “CD/DVD”.
Voice-Mail
Should you receive a message via Voice-Mail, you can retrieve it using the cordless telephone in your room. To retrieve the message, take your cordless telephone and dial the number 4999 and press the green button. When the automated voice mail system answers, please follow the verbal menu using the telephone keypad.
In rooms that have a separate telephone line, there is a blinking red light to inform you that somebody tried to contact you in your absence. This does not automatically mean that a Voice-Mail message has been left. Depending on the system, you may also receive information about the call, even if the caller did not leave a message.
Should you require more information over this service, please contact the Operator.
< W >
Wake-Up Call
Please contact the Operator.
Wellness Bar - The Vitamin Oasis
Let your body be filled with energy. We serve a selection of fresh juices, food and snacks at the Wellness Bar located in the Bristol Spa in the basement.
Wheelchairs
The Hotel has wheelchairs available; please contact the Concierge should you require one.
